Last updated: May 29, 2026
[like this] and reflects common practice, not the law of any jurisdiction. A qualified attorney must review, complete, and tailor it (entity, governing law, operating countries, payment/payout/KYC providers, GDPR/UK GDPR, CCPA/CPRA, ePrivacy, consumer, tax, and AML/KYC rules) before publication.Purpose. Set expectations for advertiser refunds, credits, and adjustments — especially for invalid traffic and disputes.
Key sections
- Principle (verified-only)
- Invalid-traffic credits
- Unused prepaid balance
- Dispute-based adjustments
- Sponsored / flat-fee terms
- How to request
- Timing & method
Representative clauses
2. Invalid-traffic credits
Where activity is identified as invalid after billing, the corresponding amount is credited to your account balance (or refunded where required), as described in the Invalid Click Policy.
3. Unused balance
Prepaid funds not yet spent on verified activity may be refundable on request, less any non-refundable fees, subject to verification and applicable law.
4. Disputes
Good-faith disputes raised within [X days] are reviewed against the quality report and verification data; agreed adjustments are issued as credits or refunds.
5. Sponsored / flat-fee
Sponsored content fees may be non-refundable once production or placement has commenced, except as required by law or agreed in writing.
7. Timing
Approved refunds are returned to the original payment method via [payment processor] within [timeframe].
Clauses needing legal review
Consumer-refund rights (mandatory in some jurisdictions); chargeback handling; non-refundable-fee enforceability; B2B vs. consumer treatment.